Mystery Shopping

Significant national store coverage gives The Retail Crew an inside edge to providing clients with business-relevant evaluation and reporting. Our extensive suite of services include:

• Mystery shopping
• Pricing and product checks
• Competitor mystery shopping, including pricing comparisons/analysis
• Ability to adhoc activity
• Audits/surveys

Our service is completely customisable, giving you critical information on just about anything, including:

• Overall service levels
• Customer service
• First impressions, including reception and
• Customer perception
• Staff and site appearance
• Merchandising appearance and effectiveness

Customer Service Programs

Our customers expect - and we deliver - speed with accuracy and result quality. This has enabled us to build a diverse customer base from Retailing and Petroleum to Manufacturing.

The Retail Crew can develop additional services exclusive to your business or industry and is happy to discuss specific requirements.

Customer feedback has rewarded us with the knowledge that we lead our industry in service quality and value for money.

For more information please contact info@theretailcrew.com.au